"Re-opened" status
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Marked as
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Assigned to
Dan Glegg
Consider having a ‘Re-opened’ status — similar to New, but err… for re-opening tickets.
Consider having a ‘Re-opened’ status — similar to New, but err… for re-opening tickets.
Discussion and changes
Dan Glegg (Project owner)
I think you’d set it up to be “in progress” again. There’s no limit to the number of statuses we could have, so a simple core list of all the functional essentials is what we need to stick with I think. There is a possibility of an “under investigation” status in the near future.
Brook Elgie (Project member)
When a ticket is reopened, what status can they assign it to? There is no functional difference between ‘re-opened’ and ‘new’, but as a user reopening a ticket by selecting ‘New’ is weird.
Dan Glegg (Project owner)
The ticket history illustrates whether or not tickets have been re-opened. Can you come up with a functional application of having a seperate status for this?